Christan Coates transformed grief into purpose, creating a cleaning company that serves with love, empathy, and heart.
In a small corner of Traverse City, Michigan, a cleaning company with a big heart is quietly transforming the way we think about service. A Step Above Cleaning Conceptsis not just another cleaning business, it’s a tribute to resilience, love, and the power of compassion. Founded by Christan Coates, the company has become a local gem, known not just for its meticulous cleaning services but for the deep care it extends to each client, especially those going through challenging times.
The story behind A Step Above Cleaning Conceptsis one of incredible transformation. It’s a story of how profound grief led to an inspiring journey of service and healing. Christan’s path to building her business wasn’t just about creating a livelihood, it was about creating a legacy of love, care, and community support.
The Birth of A Step Above Cleaning Concepts: From Grief to New Beginnings
It all started in the wake of personal loss. Christan had just moved to Traverse City, Michigan, with her daughter, leaving behind everything she knew in Arizona. The future felt uncertain, and Christan was uncertain too. She had no clear direction, but she knew she was ready to start fresh. It was then that her brother, who had always been a source of strength and guidance, gave her a simple piece of advice: “Start a cleaning company.”
At the time, Christan didn’t know it, but that single suggestion would alter the course of her life. Shortly after arriving in Michigan, tragedy struck. Christan’s brother, the very person who had encouraged her to start this journey, passed away unexpectedly. His loss hit her hard, but it also ignited a deep sense of purpose within her.
“A Step Above Cleaning Concepts isn’t just a business to me,”Christan reflects. “It’s a tribute to him. It’s what keeps me going every day.”His memory became the foundation for her business, propelling Christan forward even when the weight of grief threatened to hold her back.
Compassion at the Heart of the Business
While A Step Above Cleaning Conceptsbegan as a way for Christan to rebuild her life, it soon became much more than that. The company quickly became known for its unparalleled service and, more importantly, its heart. Christan’s unique approach to cleaning is based on a powerful belief: it’s not just about scrubbing floors and wiping counters; it’s about offering peace of mind, especially in times of need.
“We don’t just clean homes; we care for the people in them,” says Christan. This philosophy has helped her build a business that’s rooted in empathy and compassion, fostering long-lasting relationships with clients who become like family. Whether it’s a simple cleaning service or helping a family during a difficult time, Christan’s business isn’t just about the job, it’s about the connection.As the business grew, Christan found a way to intertwine her personal mission of giving back with the services her company provided. Every month, she offers a free cleaning to a grieving family. This gesture serves as a tribute to her brother’s memory, while also bringing comfort to those in need. It’s her way of making a difficult time just a little bit easier for those who may not have the energy or emotional capacity to take care of their home.
A Business Built on Service
Today, A Step Above Cleaning Conceptsserves not only Traverse City but also surrounding areas like Benzie County, Elk Rapids, Kalkaska, Cadillac, Copemish, and Thompsonville. The company offers a range of services, including residential recurring cleaning, move-in/move-out services, and Airbnb cleaning. But what makes Christan’s company truly stand out is her dedication to making every cleaning experience personal and filled with care.
“I want people to feel cared for when we’re done cleaning,” Christan shares. “Not just because their home is spotless, but because they know we genuinely care about them.”
This approach has earned Christan’s business a reputation for excellence, and it’s clear that her clients appreciate the personal touch. Many of them return again and again, not just for the top-notch cleaning but for the compassion and understanding that Christan and her team bring to every job. In a world where businesses can feel impersonal, Christan has created a company that feels like family.
Overcoming Adversity: A Business Built on Resilience
The path to success was not easy for Christan. Building a business from scratch in a new town, while grieving the loss of her brother and adjusting to a new life, was an uphill battle. There were moments of doubt and struggle, and Christan had to find strength in herself to keep moving forward.
“When things got tough, I thought about my brother and what he would want for me,” Christan says. “I knew I couldn’t give up. I had to keep pushing forward, no matter how difficult it felt.”
Her perseverance paid off. Through hard work and determination, Christan was able to establish A Step Above Cleaning Conceptsas one of the most trusted cleaning services in Traverse City. Clients quickly noticed the difference, not only in the quality of work but in the genuine care that went into every job. Christan’s business grew through word-of-mouth recommendations, a testament to her commitment to quality and empathy.
“I think people recognize that we’re not just doing a job, we’re showing up for them,” says Christan. “It’s that connection that keeps people coming back. They know they can trust us, not just to clean their homes, but to treat them with respect and compassion.”
Making a Lasting Impact: More Than Just Cleaning
What truly sets A Step Above Cleaning Conceptsapart is its commitment to giving back. Christan’s decision to offer a free cleaning each month to a grieving family has become a signature part of her business. It’s a simple yet powerful way to honor her brother’s memory while also helping others in need. It’s a reminder that small acts of kindness can make a big difference.
When asked about her motivation for offering these free cleanings, Christan explains, “I realized how important it is to be there for someone else during their time of grief. I wanted to give back and make a difference in people’s lives. It’s my way of honoring my brother’s legacy.”
Christan’s heart-driven approach to business has resonated deeply with her community. Her company is not just a service, it’s a lifeline for people going through tough times, a source of comfort in moments of need.
A Fresh Start, A Lasting Legacy
What started as a personal journey of healing has turned into a thriving business that’s making a lasting impact on the community. A Step Above Cleaning Conceptsis more than just a cleaning company, it’s a symbol of love, resilience, and community support. Christan’s ability to turn grief into purpose has inspired many, and her story continues to touch the lives of those she serves.
Christan remains focused on one simple goal: to provide an experience that leaves people feeling cared for, not just because their homes are clean, but because they know they are valued. Through her business, she has created a lasting legacy of kindness and compassion that will continue to benefit the community for years to come.
Join the Movement
If you’re looking for a cleaning service that goes above and beyond, A Step Above Cleaning Conceptsis ready to serve you. Your home will shine, and you’ll be supporting a business that’s committed to making a difference in the community.
Whether you need routine cleaning, assistance with a move, or just want to support a local business with heart, A Step Above Cleaning Conceptsis the name you can trust.
VisitA Step Above Cleaning Conceptsto book your service or learn more about how this incredible company is making a lasting impact. You can also connect with them onFacebookand read glowing customer reviews onGoogle.
When you choose A Step Above, you’re not just getting a clean home, you’re becoming part of a family that values kindness and care above all else.
